Create a WhatsApp Journey
In Twixor EnCaps, we offer the WhatsApp integration to seamlessly engage the customers through smart and keyword aware messaging.
Set the ball rolling by building frictionless conversational messaging experiences using Twixor EnCaps WhatApp Journey.
Easily create the WhatsApp journey using Keyword Builder and Flow Designer.
To begin with, create a new WhatsApp journey using the below steps.
Navigation : Journey -> Select Journeys
1. Head to Journey and you will find the list of created WhatsApp journeys in this page.
2. Click New Journey -> Create button to create a new WhatsApp journey.
3. Give a unique Name related to the journey. For your understanding, let us take a use case of Acme Bank. So, give the Journey Name as Acme Bank.
4. Select the type of channel from the list of available channels (WhatsApp and Telegram) to create different forms of journeys.
Info! WhatsApp Journey is available in the most recent version of Twixor EnCaps
The user will be able to view the WhatsApp messages (created using Twixor EnCaps WhatsApp journey) as a choreographed bot. That is, the bot can converse with the user through keywords. Let's create these keywords using Keyword Builder.
Import/Export WhatsApp Journey
Twixor has an import/export wizard that makes it easy to import WhatsApp journey from a ZIP file.
Export the WhatsApp Journey from Twixor
You can export your WhatsApp journey to the text file formats. Since the WhatsApp journey backup generates a .zip file, they can be accessed on any device, as long as you have an application capable of accessing them. This allows you to reuse the WhatsApp journey.
How to export the WhatsApp journey
- Navigate to Journey main menu and select Journeys.
- Click export button under
icon next to the WhatsApp journey you wish to export.
- You’ll view the WhatsApp journey exported to the .zip file containing flow and journey JSON files.
Import WhatsApp Journey to Twixor
Import your WhatsApp journeys from your WhatsApp journey exports to quickly get started with a WhatsApp journey in Twixor.
How to import WhatsApp Journey
- Navigate to Journey menu and select Journeys.
- Click New Journey->Importbutton to to import the WhatsApp Journey.
- Click Upload a file, choose the exported Zip file you wish to import, and then clickImport.
